First-to-market clearing house

The problem space

The government’s SuperStream reform set new requirements for how superannuation payments are made. Employers, funds, SMSFs and financial institutions all had to comply.

Superpoint was Computershare’s answer: a multi-million-dollar, multi-year product built on an onshore/offshore development model. One portal had to work as:

• a clearing house for employers
• a private gateway for funds
• a private gateway for SMSF trustees and administrators
• an eRollover service for funds

It also had to be a white-label product for the banks’ clients. Its first customer was NAB, whose business customers would use it for employee super payments.

My role

As design consultant for Computershare Communication Services (CCS), I was engaged to lead the visual and UI design of the new portal.

Process & artifacts

I started from a very open proof of concept with only a handful of user stories, and quickly turned it into a leading financial product for one of the big four banks.

The UI and UX spanned a wide range of users and had to be built by offshore developers. The portal had to let both banks and employers generate files, validate them, and manage users and administration.

Because it was white label, a key design question was what could change to carry each bank’s brand voice, and what had to stay fixed, given internal staff would also use it day to day.

Impact

We delivered a first-to-market, market-leading product used by major banks and some of the largest employers in Australia. Built as a white-label solution, it could scale across bank clients despite the challenges of offshore development.